PaybyPlateMA is committed to providing exceptional customer service, ensuring that all drivers, including those from outside Massachusetts, can navigate the toll payment system with ease. Whether you’re making payments, seeking assistance, or needing information about your account, our customer service team is ready to help.

Contacting Customer Service

Direct Contact Options:

  • Phone: For immediate assistance, call our customer service team at 877-627-7745.
  • Email: Send your inquiries to [email protected] for a detailed response within one business day.
  • Fax: You can fax documents or queries to 508-786-5222.

Physical Mailing Address:

  • If you need to send documents or correspondence by mail, please use:
    • EZDriveMA Customer Service Center
    • 27 Midstate Drive
    • Auburn, MA 01501-1800

Using the PaybyPlateMA Website

Features and Assistance:

  • The PaybyPlateMA website is designed to facilitate easy payments and access to account management features. It is an excellent example of how technology can streamline processes and enhance user interaction.
  • Portal Access: Log in to manage your account, view transaction history, and use tools designed to help manage your toll payments efficiently.

Benefits of Using PaybyPlateMA Customer Service

  • PaybyPlateMA provides real-time assistance to drivers, significantly reducing the frustration associated with long waits at toll booths and manual payment systems.
  • Comprehensive Support: Whether it’s a query about a toll charge or account management, our customer service is equipped to handle all aspects of customer care, ensuring you receive the necessary support promptly.